RETURNS & WARRANTY
RETURNS:
If you bought your product directly from GnarLab on gnarlab.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the procedure below:
Follow these instructions for a replacement:
- Request an RMA (Return Merchandize Authorization) number by emailing one of our stellar staff (support@gnarlab.com). Please provide your original order number
- Safely package products along with a printed copy of the RMA form that was emailed to you
- write the RMA # on the outside of the box
- Ship item to address given on RMA instructions
- When you drop the item off for shipping, be sure to keep get a receipt and keep this on hand until the return is processed
- Sit back and relax
- Upon receipt of your package, and pending approval, the cost of the item will be refunded via the same method used to purchase the product
WARRANTY:
What is covered
GnarLab is all about you sharing the adventure. GnarLab warrants that for a period of one (1) year from original date of purchase, the product will be free from defects in materials and workmanship under normal use. In the event of a defect, contact GnarLab customer support (support@gnarlab.com). GnarLab’s sole obligation under this warranty will be, at its option, to repair or replace the product. This warranty does not apply to products damaged by misuse, accident, or normal wear and tear.
GnarLab warrants that the purchaser’s product shall be free of defects in material and manufacturing. Our product must be installed and used on purchaser’s vehicle according to supplied product installation guide and/or warnings. Warranty is made only to the initial purchaser and is not transferable. Proof of purchase is required as a condition of this warranty.
What is not covered
Warranty does not cover damage or claims to any component, vehicle, or person other than the GnarLab product purchased. Your warranty is limited to replacement of the item if GnarLab determines that the item was not free of defects in material and/or workmanship. Warranty does not cover damage or claims to any component, vehicle, or person caused by the following:
- Installation damage (reading the included installation instructions will help prevent this)
- Crash damage
- Button ran on AC power
- Accidents, impact by trees, obstacles etc.
- Modifications
- Inadequate mounting or installation damage
- Damage in any part attributable to: (a.) vehicle systems or components.
- Normal wear and tear/product deterioration.
- Theft, vandalism or other negligent or intentional damage
How to receive a replacement:
If item is covered under warranty, GnarLab will replace the product. Return your product with all devices included. Warranty is valid for the original purchaser only.
Follow these instructions for a replacement:
- Please contact our team by emailing support@gnarlab.com and describe the product issue. Please provide your original order number.
- If our team determines that your problem qualifies under warranty:
- An RMA number will be provided.
- Package products along with a copy of the RMA form
- Write the RMA number on the box.
- Ship item to address given on RMA instructions
- When you drop the item off for shipping, be sure to keep get a receipt and keep this on hand until the return is processed
- Sit back and relax. A new GnarLab product will ship directly back to you.
Other Limitations & Exclusion of Damages (Legal Writing)
This warranty is the only warranty made in connection with the purchase of this product. GnarLab neither assumes nor authorizes any manufacturer, vendor, retailer, other person or entity to assume for it any other obligation or liability in connection with its products or this Warranty.
With purchase of our product, neither GnarLab nor any independent dealers or distributors are responsible for any loss of use or time, rental costs, or for any incidental, consequential, punitive or other damages you may have or incur in connection with your vehicle, or your GnarLab product. Your exclusive remedy here-under is repair/replacement of the item itself or refund as described above. All implied warranties of merchant-ability and fitness for a particular purpose are hereby disclaimed or limited to the extent allowed under your jurisdiction.